Shipping policy
General
All products are subject to inventory availability. We try to maintain accurate inventory counts on our website but from time-to-time, there may be a discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase at checkout.
Dispatch Time
Orders are typically processed within 4 business days of payment.
Our store operates Monday - Friday during standard business hours, except on national holidays at which time the shipping department will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Transit Time
In general, domestic shipments are in transit for 2 - 7 days depending on your selected method of shipping.
Summer Shipping
Orders placed in the summer months (June-August) will be held until the temperatures have lowered to a safe shipping temperature (typically September or October). High temperatures will cause a candle to melt – especially after sitting in a hot delivery truck or on a hot porch. If you need your candle now, please select overnight shipping and we will include an ice pack to help keep your candle cool. We recommend shipping to a location where someone will be able to immediately accept the delivery. All shipping methods other than overnight delivery will automatically be put on a heat-hold.
P.O. Box Shipping
AM LUXE can ship to P.O. box addresses using USPS services only. We are unable to offer courier services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
Tracking Notifications
Upon dispatch, customers will receive tracking information from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find your order is damaged in transit, if possible, please reject the shipment from the courier and contact us at hello@amluxecandles.com. If the order has been delivered without you being present, please contact us at hello@amluxecandles.com for next steps.